Response times
Individuals: reply within 4 business hours. Corporate packages: as stated in the chosen package SLA.
Remote support
Remote sessions use tools such as AnyDesk/TeamViewer. You must be present and back up important data beforehand.
On-site visits
Visit charges apply outside our standard service area. A technician will confirm time and cost before visiting.
Warranty on work
We offer a limited warranty on repair work for the same fault for 7–30 days depending on service. Hardware parts follow supplier warranty.
Data responsibility
We take care of your data, but you are responsible for backups. We cannot guarantee recovery of lost data.